Careers - Jessica - EOY 2020.png

Careers

If you're looking for a place to work that believes in collaboration for win-win situations, thrives on sharing ideas and provides grassroots empowerment to all people, Lone Star Credit Union may be the place for you. As a trusted financial resource since 1967, we know we're connected deep within our communities. Every action each of us takes at LSCU is part of a bigger initiative that makes a true difference in people’s lives - for the better.

We're all about people

The reason our employees love working at LSCU? It's simple: the people. We share a common set of values focused on honesty, trust, service, respect and communication, reflected by our tenured staff and loyal Members. Although our credit union continues to grow, we still believe in taking a very personal approach in the way we do business. We take time to get to know our Members and find out what’s important to them. And we take the same approach with our employees.

We listen to your ideas. We value your experience. We know you’re going to bring something new and different to our organization that enhances our ability to grow and better serve our Members. We provide the support you need to grow professionally as well as personally. And we respect and encourage a healthy work-life balance with paid time off, retirement plans and affordable health, dental, and vision care.

When I first started with Lone Star Credit Union everyone would tell me “we are all family here!” I ended up living this statement personally with LSCU. Since my first day, I have felt so welcome. I have never worked for a company that genuinely cared for their employees and put aside their own business needs. It is amazing to work for a company that really gives back to their employees in many ways. I was very fortunate to be given a chance to become a part of the LSCU team. My time with LSCU has made me want to keep working hard and do the best I can as an individual to represent the company well and help our members feel valued for choosing us.

- Jessica T., 2020 Employee of the Year 

"I love working for Lone Star Credit Union because of my coworkers, they make getting up and coming to work easy. We all have specific job duties, but we all work together as a team to get things done. We are culture driven and are one big family. "

 - Meghan M., 2019 Employee of the Year

"I like working at Lone Star Credit Union because I am given the opportunity to learn and develop skills that allow me to grow and flourish within the company."

 - Cruz G., 2018 Employee of the Year

"Every day I get to do something I love and make a difference in people's lives."

 - Rosie V., 2018 Employee of the Year

Current Opportunities

Member Service Representative - Remote or In Office

We are searching for a full-time, Member-focused, energetic, sales-oriented individual to fill a Member service position. This position is responsible for answering all Member inquiries received through our in-bound call center. Assists potential and current Members with their financial needs, then identifies and recommends additional products & services that would improve the Member's financial well-being. Provides prompt, professional and courteous support to Members and fellow co-workers.

The ideal candidate will:

  • Have excellent communication skills.
  • Ability to handle multiple responsibilities at once.
  • Maintain an extensive knowledge of LSCU products & services and be familiar with the differences of those offered by other financial institutions.
  • Consistently work to increase product & service usage of the membership.

Position Requirements:

  • A minimum of two years related experience in a financial institution performing Member service duties. Call center experience preferred. New account experience helpful.
  • Excellent listening and clear verbal skills
  • Ability to remain organized, especially while handling multiple priorities at one time.
  • Ability to respond to an ever-changing call volume throughout the workday.
  • Have a comprehensive understanding of LSCU’s policies and procedures.
  • Requires the ability to stay in one place or work in a confined area for extended periods of time.
  • Computer literate in a Windows operating environment
  • Fluent in Spanish helpful

Location: 

The MSR position has the option to work in a branch office, work from home, or a combination of both.  We are flexible!

Virtual Lender - Remote or In Office

The Virtual Lender position has the option to work in a branch office, work from home, or a combination of both.  We are flexible!

We are searching for a Member-focused, goal-oriented, self-motivated individual to fill a virtual lender position. This position is responsible for assisting Members and potential members with their consumer lending needs through primarily inbound channels, such as phone and virtual appointments. By being enthusiastic and professional and providing quality and courteous service, the Virtual Lender will develop relationships, build trust and maintain integrity with every contact while ensuring the financial needs of the borrower are top priority. Accountable for achieving loan production goals and ancillary product sales.

 Position Duties:

  • Accept consumer loan applications through primarily inbound channels and appointments. Conduct interview of Member or prospective member lending needs, ensure accurate input of information and support documentation into lending system, and communicate loan decision.
  • Analyze potential lending opportunities involved in each lending situation to further assist the borrower as well as increase the credit union’s lending portfolio.
  • Identify, discuss and recommend referral opportunities for ancillary products and ensure complete and timely enrollment.
  • Conduct timely follow-up, processing and closing of loans.
  • Accept home equity loan applications, complete upfront documents and ensure all required documentation is obtained. Close home equity loans as needed.
  • Provide enthusiastic, professional, quality and courteous service. Answer general inquiries from Members, potential members and co-workers, and perform financial transactions as needed.
  • Continuously stays abreast of all credit union products and services. Proactively assesses Member needs and looks for opportunities to improve their financial well-being.
  • Follows all policies and procedures regulated by the credit union, as well as governmental policies and procedures.
  • Responsible for other duties as may be assigned from time to time.

Position Requirements:

  • Lending knowledge and excellent communication skills
  • Ability to read and analyze credit reports
  • Consistently work to attain sales goals by increasing Member usage of products & services.
  • Excellent organizational and time management skills, with the ability to multi-task and self-motivate
  • Excellent listening, written and verbal communication skills
  • Ability to work well in a team environment and develop strong working relationships
  • Qualify and be actively registered with the NMLS
  • Computer literate in a Windows operating environment
Financial Service Officer - FT - Dallas

The Dallas branch lobby of Lone Star Credit Union is currently closed for remodel but will re-open in the Fall with a new look, new technology, and enhanced Member journey.  We are hiring a Financial Service Officer to start now and be ready to deliver our improved Member experience journey when our doors open.  (Members are currently being served through drive-thru lanes.)

A Financial Service Officer (FSO) will develop relationships, build trust, and maintain integrity with every contact, including Members, potential Members, and co-workers. The FSO will walk Members and potential Members through our lobby experience and assist with utilization of branch technology including self-service machine for deposits, withdrawals, and payments, discovery bar tablets to view our website or complete branch experience survey, and interactive kiosk for learning about LSCU.

Other duties include, but are not limited to:

  • Opening new accounts and performing account maintenance
  • Responding to inquiries and processing member requests
  • Processing drive-thru transactions utilizing video equipment and tube system
  • Owning Member issues through resolution
  • Identifying Member needs and recommending product and service solutions to enhance financial well-being

The successful candidate will have the following:

  • Minimum of six months previous experience in a consultative sales position preferably from a financial institution.  New account and general member service experience helpful.
  • Passion for building relationships and providing exceptional service
  • Ability to identify financial needs through effective communication (ability to listen, ask questions, and articulate response)
  • Ability to educate Members about and make referrals to LSCU products & services
  • Strong initiative and solution provider
  • Ability to multi-task
  • Proficient in utilizing PC, software, Microsoft Applications, and other office equipment

Location: Dallas, TX

Hours: Monday – Friday  8:00 am – 5:00 pm

 

Applicants are subject to a background investigation, consumer credit history check and aptitude testing. Applicants must be bondable. Lone Star Credit Union is an Equal Opportunity Employer.