COVID-19

As we continue to monitor the ongoing COVID-19 situation, your safety and the safety of our staff and the communities we serve continues to be our top priority.  As a result, Lone Star Credit Union branch lobbies will remain closed until further notice.   

Although the branch lobbies will remain closed, we will continue to serve your banking needs in the following ways:

• Telephone appointments can be scheduled online here. 
• Our drive-thru lanes, Member Service Call Center and Online Chat remain open. Check our hours here.
• You can access your account 24/7 and conduct many of your banking needs through Online Banking, the LSCU Mobile App, or our Automated Telephone Banking System.
• Credit card access is available through AccessPoint and the LSCU Cards App.

We will continue to monitor the impact of the COVID-19 pandemic and update you with any additional changes.  Thank you for your membership and trust in Lone Star Credit Union.

April 10, 2020  How can we help?

These are uncertain times but Lone Star Credit Union is here to support our Members.  Depending on your situation, we may be able to offer assistance in one of the following ways:

• Skip-A-Pay: No fee loan deferment options on consumer loans.
• Share Secured Loan: Obtain a flexible term CD secured loan with no additional interest from what you earn.
• Payment assistance request: In many instances, we can work with you to adjust the terms for our consumer and home loans.
• CARES Act home loan forbearance: This video from Fannie Mae does a good job explaining the forbearance program. If you are financially impacted by the Coronavirus/COVID-19 and believe forbearance would help, please contact your current mortgage company.

Our Financial Independence Training (FIT) program is also available.  Personal Financial Coaches are standing by ready to assist you on your financial journey.

If you have financial questions or concerns, please contact us so we can help.  We're in this together!

March 17, 2020

The safety of our Members, staff and the communities we serve continues to be a top priority at Lone Star Credit Union.  Lone Star Credit Union has made the difficult decision to close all our branch lobbies as a precautionary measure effective Wednesday, March 18^th, 2020.

Although our lobbies are closed, we are still OPEN FOR BUSINESS and here to SERVE you!

During this time:

• Drive-thru lanes are open and providing additional services to assist you.
• Representatives through our Member Service Call Center and Online Chat are available to assist you. Additional staff has been added to serve you.
• Secure e-mail messaging is available through Online Banking.
• Apply for a loan online or over the phone. 
• Members have 24/7 account access through Online Banking, the LSCU Mobile App, and our Automated Telephone Banking System.
• 24/7 credit card access is available online through AccessPoint and the LSCU Cards App.
• Check deposits may be made using Mobile Deposit. Simply download the LSCU Mobile App and log-in using your current online banking credentials.
• Visit an ATM and use your LSCU Debit Card nationwide at more than 55,000 ATMs.
• Night drop boxes are available in the drive-thru at each branch. Utilize the drop box to leave forms, deposits, etc.  Night drop boxes will be checked hourly.
• Home Equity loan closings will be scheduled by appointment.

Drive-thru hours are Monday, Tuesday, Thursday from 8 AM – 5:30 PM, Wednesday 9 AM – 5:30 PM and Friday 8 AM – 6 PM.  Call center and online chat hours are Monday, Tuesday, Thursday from 8 AM – 5 PM, Wednesday 9 AM – 5 PM and Friday 8 AM – 6 PM.

Other precautions being taken by Lone Star Credit Union include:

• Increased cleaning and sanitation of all offices.
• Employees are wearing gloves for protection when handling cash.
• Encouraging employees to wash their hands frequently and use hand sanitizer.
• Restricting all non-essential business travel and meetings for our employees.
• Encouraging any employee who is sick to stay home.

Should you or your family be impacted by COVID-19 and need financial support, we're here to help. Our employees are ready to provide you financial guidance and discuss any financial arrangements you may need to help you through this difficult time.

The LSCU Executive Team is meeting frequently and monitoring the information shared by the World Health Organization (WHO) and Centers for Disease Control (CDC).  Please continue to check your emails from us and visit here for regular updates.

For the latest information about COVID-19, visit the CDC’s resource center.

PROTECT YOURSELF FROM SCAMMERS

In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you won't be able to access your money.  It is dangerous to withdraw large sums of cash to store in your home or elsewhere.  The safest way for you to protect yourself and your money is to leave it securely deposited, where your funds are federally insured.

Scammers take advantage at times like these to gain access to bank accounts.  Protect yourself by being aware of suspicious e-mails and text messages.  Keep your eyes open for medical supply scans, fraudulent donation sites, or anything else that seems questionable.  Don't provide your personal information (usernames, password, Social Security number, etc.) unless you are certain you are dealing with a legitimate organization -one with whom you have made the initial contact.  Do not click on the unknown, especially password reset requests, or download attachments from unknown e-mail senders, and don't make purchases or donations to unknown sites.

LSCU encourages Members to set up account alerts and monitor their accounts closely for suspicious activity.