Lone Star Credit Union is closely monitoring the coronavirus (COVID-19) outbreak and is planning and implementing strategies accordingly. The health and well-being of our Members, employees, and communities is important to us.
May 5, 2020
As the stay-at-home orders are being lifted, your safety and the safety of our staff and the communities we serve continues to be our top priority. As a result, Lone Star Credit Union branch lobbies will remain closed during the month of May. We are working to ensure that our lobbies will offer a safe place for you to conduct your financial business when we re-open.
Although the branch lobbies will remain closed, we will continue to serve your banking needs in the following ways:
We will continue to monitor the impact of the COVID-19 pandemic and update you with any additional changes. Thank you for your membership and trust in Lone Star Credit Union.
April 10, 2020
These are uncertain times but Lone Star Credit Union is here to support our Members. Depending on your situation, we may be able to offer assistance in one of the following ways:
Our Financial Independence Training (FIT) program is also available. Personal Financial Coaches are standing by ready to assist you on your financial journey.
If you have financial questions or concerns, please contact us so we can help. We're in this together!
March 17, 2020
The safety of our Members, staff and the communities we serve continues to be a top priority at Lone Star Credit Union. Lone Star Credit Union has made the difficult decision to close all our branch lobbies as a precautionary measure effective Wednesday, March 18th, 2020.
Although our lobbies are closed, we are still OPEN FOR BUSINESS and here to SERVE you!
During this time:
Drive-thru, call center and online chat hours are Monday, Tuesday, Thursday from 8 AM – 5:30 PM, Wednesday 9 AM – 5:30 PM and Friday 8:00 AM – 6 PM.
Other precautions being taken by Lone Star Credit Union include:
Should you or your family be impacted by COVID-19 and need financial support, we're here to help. Our employees are ready to provide you financial guidance and discuss any financial arrangements you may need to help you through this difficult time.
The LSCU Executive Team is meeting frequently and monitoring the information shared by the World Health Organization (WHO) and Centers for Disease Control (CDC). Please continue to check your emails from us and visit here for regular updates.
For the latest information about COVID-19, visit the CDC’s resource center.
PROTECT YOURSELF FROM SCAMMERS
In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you won't be able to access your money. It is dangerous to withdraw large sums of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited, where your funds are federally insured.
Scammers take advantage at times like these to gain access to bank accounts. Protect yourself by being aware of suspicious e-mails and text messages. Keep your eyes open for medical supply scans, fraudulent donation sites, or anything else that seems questionable. Don't provide your personal information (usernames, password, Social Security number, etc.) unless you are certain you are dealing with a legitimate organization -one with whom you have made the initial contact. Do not click on the unknown, especially password reset requests, or download attachments from unknown e-mail senders, and don't make purchases or donations to unknown sites.
LSCU encourages Members to set up account alerts and monitor their accounts closely for suspicious activity.